Voucher Validity

Vouchers are valid for a period of 12 months (excluding Junior Owl & Promotions) from the date of issue, and are generally not extendable. Vouchers must be booked and redeemed within this period. Our experience sessions are by Appointment Only. You may book as soon as you receive the voucher by calling our booking office on 01606 882223.

Junior Owl
Vouchers are valid for a period of 1 month from the date of issue, and are generally not extendable. Our experience sessions are by Appointment Only. You may book as soon as you receive the voucher by calling our booking office on 01606 882223.

Promotions
Vouchers sold during special offer promotions have a limited period of validity. Each voucher will be marked showing the period of validity, which is not extendable. Vouchers must be booked and redeemed within this period. Our experience sessions are by Appointment Only. You may book as soon as you receive the voucher by calling our booking office on 01606 882223.

Expired Vouchers

If you are unable to use your voucher (other than promotions) within the validity period, the voucher may be able to be extended for a period of three months, providing that sessions are available, and on the payment of a £25 administration fee per person or £10 per person in the case of Junior Owl, (not including spectators). A voucher can be extended only once.

See our full terms & conditions for details about, age limits, limited numbers, cancellations and re-bookings, transfers and a link to our public liability insurance (adobe pdf document).

Terms & Conditions